SHoe-Fitting process
BUILding background
At Charlotte Running Company, we take the time to understand your individual needs. Are you a runner or a walker? How often do you exercise? Have you experienced any past injuries or current pain while running? Do you use orthotics? Your responses to these questions will guide us in recommending the best footwear for you.
FIT DOCTRINE
Charlotte Running Company is a member of the Running Industry Association (RIA), which states, “The RIA’s sole purpose is to drive the running industry forward. We are passionate about supporting the running community and developing the business of our members. We succeed through collaboration, education, advocacy, innovation, and delivering an exceptional customer experience.” What sets Charlotte Running Company apart from other shoe stores, and what makes us Specialty*, is our Fit Experience. Above all our mission is to provide an exceptional customer experience, and find the right shoe the first time.
Fit
We will do this by qualifying each of our customers individually and not on a general scale of measure. Some questions you may be asked upon entry: Are you dealing with any injuries? Are you training for anything? Have you ever been fit for running shoes before? These questions help us better provide the most accurate and precise Fit Experience. We then measure your foot, making sure that we have you in the appropriate size shoe. We’ll look at a your foot shape, making sure we bring out shoes that best accommodate your foot pattern.
Measure your feet
We will measure your feet using the Brannock device, making sure that we have you in the appropriate size shoe. We will also look at your foot shape, making sure we bring out shoes that best accommodate your foot pattern.
TRY ON SOME RUNNING SOCKS
While trying on shoes we want to make the most out of your experience that is why we offer try-on socks from top brands such as Balega, Feetures, and OS1st to wear while you are finding your shoe.
3D FOOT SCAN
We don't push orthotics, but the technology improves the CRC fit process. "No two feet are the same". We get you on our Aetrex 3D scanner where we get a breakdown of your foot such as pressure points, arch heights, instep height, and more...
VIDEO GAIT ANALYSIS
We will first bring out a neutral shoe for you. This shoe has a single-density foam which allows your foot to flex naturally inside the shoe without altering your gait. We will analyze your gait by taking a 30-second video of you running or walking on the treadmill.
LEARN ABOUT YOUR SHOES
After pulling the shoes, you will try them on for fit, feel, and comfort. We will allow you to try several shoes, allowing you the opportunity to compare them all in search of the most natural, comfortable fit.
CHOOSE YOUR SHOES
Fall in love with your favorite pair!
“My husband and I came here just to try on some new shoes and we were blown away by the experience and knowledge of the staff! The 3D model, and The thorough explanation through each step and differences between the shoes helped us leave confidently knowing what was best for our feet! I was overly impressed and we will be back! Thank you!”
— Google Review